Micah Pokorney
St. Louis, MO / 30 years in IT

Micah Pokorney

Collaboration Architect

Three decades building the infrastructure that carries a company's voice — from Cisco UCCE and CUCM on the floor to Webex Contact Center and Google CCAI in the cloud. Enterprise, federal, and healthcare.

Start a conversation See the work
Four ways to read this — pick one
30+Years in IT
15Years Cisco Collab
1,000+Sites supported
75+Clients migrated
Capabilities

What I actually touch

Highlighted items shift with the lens you picked above.

01Voice & Infrastructure

CUCM Unity Connection Expressway CUBE SIP QoS Routing & Switching VMware

02Contact Center

UCCE UCCX Webex Contact Center CVP ICM Scripting CUIC / T-SQL Finesse Verint Recording

03Cloud & Conversational AI

Webex Suite Webex Calling Google CCAI Dialogflow CX Cloud Run Hybrid Collaboration

04Delivery

Migration planning Release readiness Tier 3 escalation Roadmap guidance Enablement & training Runbooks & documentation

05Studio & Audio

Multicam video Podcast production Acoustic treatment Blackmagic Design Universal Audio Post & fast turnaround
Experience

Where three decades went

May 2026 – Present
Freeman Health System
IT Administrator / Systems Engineer
  • Administer Webex Contact Center for the health system's IT support organization.
  • Integrate Google CCAI and Dialogflow CX with Webex Contact Center AI Agents.
  • Design contact center call flows and analyze staffing with WxCC Analyzer.
  • Segment analog fax traffic onto a dedicated VRF across Cisco Catalyst infrastructure.
Present
Locomotion Digital / Rigboom
Founder — St. Louis, MO
  • Specify complete creator gear builds as whole signal chains — from a $1,600 starter kit to a $16,800 three-camera SDI studio, every cable and port named.
  • Built and shipped rigboom.com on Cloudflare Workers: static generation, structured data, lead capture into D1.
  • Building a Dialogflow CX virtual agent as the business's front door.
Mar 2022 – Oct 2025
Cisco via Insight Global
Designated Service Manager — St. Louis, MO
  • Technical product expert for the Webex Suite and the on-prem UC stack — CUCM, UCCE, Unity.
  • Primary escalation point for collaboration environments across Fortune 500 clients.
  • Delivered roadmap guidance, release readiness, and feature training to customer IT teams.
  • Led migrations and upgrades with zero-downtime cutovers and full feature adoption.
Jul 2016 – Mar 2022
USDA
VoIP Engineer — St. Louis, MO
  • Ran UCCE, CUCM, and Unity environments supporting more than 1,000 sites nationwide.
  • Designed and executed the CUCM 9.0 → CUCDM 10.5 migration for over 1,000 offices.
  • Built ICM scripts, CUIC reports in T-SQL, and custom reporting integrations.
  • Tier 3 support for SIP and CUBE routing across distributed call centers.
Jul 2013 – Jul 2016
eLoyalty
VoIP Engineer — Austin, TX
  • Supported enterprise customers running large-scale Cisco UCCE across global footprints.
  • Maintained call routing in ICM Script Editor and analyzed call data with T-SQL.
  • Troubleshot voice and data circuits, VLAN/QoS configuration, and Cisco interfaces.
Jun 2009 – Apr 2014
Solcius Technology Consulting
Senior Consultant / Owner — Austin, TX
  • Founded and ran an IT consultancy delivering voice, network, and infrastructure work.
  • Designed QoS, VoIP, wireless, and Exchange infrastructure for healthcare and SMB clients.
  • Delivered SolarWinds deployments and RADIUS migrations with full documentation.
Sep 2004 – Aug 2005
Accenture
Consultant — Chicago, IL
  • Best Buy — designed, built, and tested the security architecture for an Oracle Portal implementation; led third-party penetration testing.
  • Pfizer — planned a large-scale data consolidation across NetApp filers, Brocade SAN switches, and LTO tape libraries.
  • Migrated 75+ Veritas clients to Legato and upgraded storage node networking from GbE to Quad GbE.
1998 – 2004
Earlier career
Senior Network Engineer / Consultant / Manager
  • Future Trends Consulting, Clearfuze Networks, Falkor Group, Prime Advantage, Convergent Communications.
  • Network and security architecture, Exchange and Active Directory migrations, VPN design, firewall implementation.
Credentials

Education & certification

Education
B.A. Psychology
Indiana University, Bloomington · Aug 2002
Minor in Literature
Certifications
MCSEMicrosoft Certified Systems Engineer, 2003
CCACitrix Certified Associate
CNENovell Certified Engineer, 4.11 / 5.11
CNANovell Administrator · GroupWise 5
Contact

Got a collaboration stack that needs a steady hand?

Available for Webex Contact Center, Cisco UC, and Google CCAI consulting — scoped as fixed-price engagements. Gear and studio build consults go through Rigboom.

Emailmicahpokorney@gmail.com
Phone(512) 565-3838
Based inSt. Louis, Missouri
Studiolocomotiondigital.com